Organizational Behavior. Seventh Edition John R. Schermerhorn, Jr. Ohio University James G. Hunt Texas Tech University Richard N. Osborn

SECTION ONE 1 Organizational Behavior Today 3 Learning About Organizational Behavior 5 Organizations as Work Settings 7 Organizational Behavior and Management 9 Ethics and Organizational Behavior 12 Workforce Diversity 15 Demographic Differences 17 Aptitude and Ability 18 Personality 19 Personality Traits and Classifications 21 Values and Attitudes 27 Managing Diversity and Individual Differences 31 The Perceptual Process 32 Common Perceptual Distortions 37 Managing the Perceptual Process 40 Attribution Theory 41 The Concept of Organizational Culture 43 Observable Aspects of Organizational Culture 48 Values and Organizational Culture 49 Managing Organizational Culture 52 Organizational Development Process and Applications 54 Change in Organizations 59 Planned Change Strategies 62 Resistance to Change 64 Footnotes 67 Source Notes 71 SECTION TWO 73 High Performance Context of Organizational Behavior 75 What is a High Performance Organization? 78 Management Challenges of High Performance Organizations 81 Illustrative Case: Creating a High Performance Organization 84 Groups in Organizations 87 Stages of Group Development 90 Input Foundations of Group Effectiveness 92 Group and Intergroup Dynamics 95 Decision Making in Groups 96l High Performance Teams 100 Team Building 103 Improving Team Processes 105 Teams and the High Performance Workplace 110 Decision Making Process 114 Decision Making Models 115 Intuition, Judgment, and Creativity 118 Managing the Decision-Making Process 120 Technology, Culture, and Ethics in Decision Making 124 Conflict 127 Managing Conflict 130 Negotiation 135 Negotiation Strategies 137 Footnotes 140 Source Notes 144 SECTION THREE 145 What Is Motivation? 147 Reinforcement 148 Content Theories of Motivation 155 Process Theories 159 Integrating the Motivation Theories 162 Dynamics of Stress 165 Footnotes 168 Source Notes 169 SECTION FOUR 171 Power 173 Empowerment 181 Organizational Politics 183 Political Action and the Manager 186 The Nature of Communication 190 Essentials of Interpersonal Communication 192 Communication Barriers 195 Organizational Communication 197 Communication and the High Performance Workplace 200 Footnotes 203 Source Notes 204 SECTION FIVE 205 Organizational Behavior and Globalization 207 Cultures and Cultural Diversity 209 Globalization and People at Work 214 A Global View of Organizational Learning 219 Technology and Job Design 220 Goal Setting and Job Design 222 Alternative Work Arrangements 225 Organizational Design and Size. 228 Operations Technology and Organizational Design 229 Information Technology and Organizational Design 231 Environment and Organizational Design 234 Strategy and Organizational Design 237 Footnotes 238. Source Notes 241

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